Last updated: March 11, 2026
For help with your Lockstep Security account, vault, devices, or features, contact us at:
For questions about subscriptions, billing, upgrades, downgrades, or refunds:
Purchases made through the Google Play Store or Apple App Store are governed by the respective store's billing and refund policies.
Lockstep Security uses a zero-knowledge architecture. We cannot recover your master password or decrypt your vault data. If you lose your master password, your vault data cannot be recovered.
If you have account access issues unrelated to your master password (e.g., email change, locked out due to 2FA), contact us at:
If you discover a security vulnerability, please report it responsibly to:
We take security reports seriously and will respond promptly. Please do not publicly disclose vulnerabilities before we've had a chance to address them.
To delete your account, see our Account & Data Deletion page or go to Settings → Security → Danger Zone in the app.